January 4th, 2010
UNINTENDED CONSEQUENCES OF GOOD INTENTIONS
How many of you experience daily unwanted an unintended consequences of good intentions? I do. Those consequences usually happen by either good people making decisions generally based on experience, training, instincts, deductions or perspectives, or it is usually a result of an organizational policy, practice, procedure or institutional memory put into practice with good intentions.
“People usually do not respond to your intentions. They respond to your behavior.” (more…)
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January 4th, 2010
Designing, reliable consistent delivery models, for an overall system to assess an incident or situation and developing the communication, informational and control loops in real concurrent time frames for the required interactions and adjustments of service delivery need to be achieved and well grounded on recognized organizational and cognitional behaviors.
A new and additional realm of managing change processes in real time workflows between service teams require distinct new approaches in the way we use technologies, form behaviors and manage situations and organizations.
(more…)
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January 4th, 2010
BE AVAILABLE
Be ready with the right resources, people, equipment and support.
Consider how you, and what you are doing, looks to others:
How do I look?
How does the organization look?
How does the equipment look?
How does our team look?
How does it look to our customers and strategic partners? (more…)
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